AIKYA Certified Hardware Warranty

AIKYA Warranty Policy

Comprehensive warranty coverage terms, certified refurbished hardware protections, customer responsibilities, and nationwide service claim procedures for AIKYA Ventures & AIKYA Cart devices.

Returns Policy Claim Warranty

Base Coverage6 Months Hardware Warranty

Initial Resolution24–48 Hours Remote Diagnostic

Onsite Service5–6 Days Engineer Visit

Covered Shipping100% Free for Valid Claims

Interactive Coverage Explorer

What is Covered Under AIKYA Warranty?

Browse certified component warranty eligibility across Non-Apple & Apple refurbished systems.

Motherboard & Internal Circuitry

Fully Covered

System board, controller chipsets, BIOS firmware, and soldered micro-components against functional failure under normal use.

Coverage Window:6 Months (or purchased extension)

Processor (CPU) & System Memory (RAM)

Fully Covered

Intel / AMD processors and factory-installed DDR4/DDR5 RAM modules against operational failure and memory parity errors.

Coverage Window:6 Months (or purchased extension)

Storage Drives (NVMe SSD / SATA)

Fully Covered

Solid State Drives against drive controller failure, sudden death, and hardware read/write non-responsiveness.

Coverage Window:6 Months (or purchased extension)

Display Panel (Functional Defects)

Fully Covered

Functional display issues including backlight failure, inverter defects, vertical line artifacts, and controller board errors (excludes customer physical cracks).

Coverage Window:6 Months (or purchased extension)

Keyboard & Precision Trackpad

Fully Covered

Built-in keyboard matrix failure, unresponsive keys, trackpad capacitive sensor failure, and gesture tracking defects under normal use.

Coverage Window:6 Months (or purchased extension)

Internal Ports & Networking Modules

Fully Covered

Wi-Fi 6/5 card, Bluetooth radio, USB-A/C ports, HDMI output, Ethernet controller, and headphone jacks against electronic malfunction.

Coverage Window:6 Months (or purchased extension)

Rechargeable Battery Unit

Limited Coverage (6M)

Covered for six (6) months against sudden functional failure, non-charging, or circuit death. Normal capacity degradation/wear over time is excluded.

Coverage Window:Strictly 6 Months

Power Adapter & AC Charging Brick

Limited Coverage (6M)

Covered for six (6) months against manufacturing defects or functional DC power delivery failure. After 6 months, replacement is chargeable.

Coverage Window:Strictly 6 Months

Operating System, Software & Applications

Not Covered

Software corruptions, OS crashes, third-party applications, viruses, malware infections, driver conflicts, and data recovery.

Coverage Window:Excluded from Hardware Warranty

Accidental Damage, Drops & Cracked Panels

Not Covered

Customer-induced drops, impact fractures, shattered LCD screens, liquid ingress, and electrical surge damage from improper wiring.

Coverage Window:Excluded / Ineligible

Cosmetic Scratches & Normal Enclosure Wear

Not Covered

Refurbished units exhibit minor surface signs of prior enterprise usage. Cosmetic wear that does not compromise functionality is not warranted.

Coverage Window:Excluded

CLAUSE 1

1. Applicability

This Warranty applies exclusively to products purchased directly from AIKYA Ventures, including via https://aikyaventures.com, authorized retail stores, and direct B2B / institutional transactions executed through quotations, purchase orders, or commercial sales agreements unless otherwise mentioned in the respective sales order or agreement.

The Warranty is valid only for the original purchaser named on the official tax invoice and is strictly non-transferable and applicable only in India.

Warranty will be void if product serial numbers, asset tags, or identification labels are removed, altered, or tampered with.

CLAUSE 2 & 3

2. Warranty Period & 3. Nature of Refurbished Products

2. Warranty Period:

Non-Apple Devices:6 Months from invoice date

Dell, Lenovo ThinkPad, HP EliteBook, and enterprise workstations.

Apple Devices:6 Months from invoice date

Apple MacBook Pro, MacBook Air, Mac Mini, and iMac.

*Extended Warranty applies only if explicitly purchased on the invoice. The warranty term always commences from the original tax invoice date.

3. Nature of Refurbished Products:

All products are professionally refurbished by certified engineering teams and may show minor cosmetic wear consistent with prior enterprise usage. This Warranty covers functional performance only and does not guarantee cosmetic condition.

CLAUSE 4 & 5

4. What Warranty Covers & 5. What is Not Covered

4. What This Warranty Covers:

AIKYA Ventures will repair, replace, or provide a functionally equivalent unit for hardware malfunction under normal recommended use.

Covered Components:

Motherboard and internal power circuitry
Processor (CPU), RAM, and internal storage drives (SSD/HDD)
Display panel (functional electronic defects only)
Keyboard, precision trackpad, and built-in peripherals
Internal ports (USB, HDMI, audio, Ethernet) and Wi-Fi/Bluetooth modules

Limited Warranty Components:

Battery: Covered for six (6) months against functional failure (complete failure to charge/power device). Capacity degradation over time is normal wear and not covered.
Power Adapter / Charger: Covered for six (6) months against manufacturing or functional defects.
After six months, replacement of these items is chargeable irrespective of device warranty.

Damage caused by installation of unauthorized or incompatible components, third-party accessories, or unauthorized internal hardware upgrades is not covered.

5. What This Warranty Does Not Cover:

Software & OS: Operating system corruptions, third-party applications, virus or malware infections, custom driver misconfigurations, or data recovery.
External & Accidental Damage: Any damage caused by customer actions or external factors, including but not limited to misuse, accidental damage including drops, cracked screens, physical impact, liquid exposure/spills, electrical power surges, unauthorized repair or modification, improper handling, or use outside recommended operating conditions.
Technical Inspection Authority: Determination of warranty eligibility shall be made solely by AIKYA Ventures based on expert technical inspection and diagnostic evaluation.
Cosmetics & Normal Wear: Cosmetic damage that does not affect functionality, and normal wear and tear arising from regular usage are strictly excluded.

CLAUSE 6

6. Customer Responsibilities

1. Backup and Removal of Personal Data:

If your refurbished product is capable of storing software programs, data, and other digital information, you are responsible for maintaining periodic backup copies of the information stored on the product. Customers must remove confidential, proprietary, or sensitive data and log out of all accounts (Apple ID, Microsoft Account, BIOS password) before submitting devices for service.

AIKYA Ventures is not responsible for any data loss that may occur during repair, replacement, or any other warranty service.

2. Proof of Purchase & Diagnostic Cooperation:

Before receiving warranty service, you may be required to provide proof of purchase (official tax invoice), respond to questions designed to assist with diagnosing potential issues, and follow AIKYA instructions for troubleshooting and seeking warranty service.

CLAUSE 7

7. Warranty Service Process (8-Step SLA)

Our warranty claim process is structured to resolve hardware issues swiftly and with complete transparency:

Contacting AIKYA Support

Initiate via the Contact Us page or email [email protected] with issue details and tax invoice.

Initial Complaint Resolution

AIKYA technical support attempts remote resolution within 24–48 hours via guided steps or remote diagnostic tools.

Engineer / Technical Visit

Within 5–6 working days, an onsite engineer visits your location for serviceable pin codes; otherwise, our ASP guides you to the nearest service center.

Facility Inspection

If unresolved onsite, AIKYA picks up / requests dispatch to our central engineering facility for thorough diagnostic testing and bench repairs.

Functionally Equivalent Replacement

If after facility inspection the unit cannot be resolved, AIKYA may replace the unit with another system of equivalent value and specifications.

Replacement & Refund Terms

Replacement products carry the remaining term of the original warranty. Refunds, if offered, are processed with depreciation as per the returns policy.

Shipping Costs Covered

For defects covered under this policy, AIKYA covers shipping to and from the service center. Ineligible requests may be billed for shipping costs.

Packaging for Return

Ensure the device is safely packaged with protective padding. AIKYA is not responsible for shipping damage caused by improper customer packaging.

CLAUSES 8 – 14

8. Limitation of Liability & Commercial Terms

8. Limitation of Liability:

AIKYA does not guarantee that the operation of the refurbished product will be uninterrupted or error-free. The warranty covers defects in materials and workmanship, but it does not cover software issues, user errors, or other non-hardware-related problems.

Except as provided in this warranty and to the maximum extent permitted by law, AIKYA is not responsible for direct, indirect, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits, loss of data, loss of business, or loss of reputation. Any decision made by AIKYA regarding warranty claims, service options, or related matters will be final and binding.

9. Service Availability:

Repair timelines depend on spare availability, model type, and logistics constraints. No guaranteed turnaround time applies unless contractually agreed in writing.

10. Force Majeure:

AIKYA is not liable for delays, interruptions, or inability to fulfil warranty obligations due to events beyond its reasonable control, including natural disasters, acts of war, terrorism, government restrictions, pandemics, strikes, or supply shortages.

11. Non-Transferability:

This Warranty is extended solely to the original purchaser named on the invoice and cannot be assigned or transferred.

12. Special Terms for B2B / Institutional Purchases:

This Warranty operates alongside executed commercial agreements. In case of conflict, the signed institutional agreement prevails. No Service Level Agreement is implied unless expressly defined. Devices used in high-utilization environments are subject to commercial wear exclusions.

13. Governing Law and Jurisdiction:

This Warranty shall be governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

14. Policy Modification:

AIKYA reserves the right to modify, amend, or update this Warranty Policy at any time without prior individual notice. Any such changes become effective immediately upon being posted on the official website. Continued use constitutes acceptance of updated terms.

CLAUSES 15 – 17

15. Customer Support & 17. Conduct of Customers and Staff

15. Customer Support Desk:

For all warranty claims, technical diagnostics, and onsite engineer appointments, reach out directly to our dedicated support division via phone or email.

17. Conduct of Customers and Staff

Aikya Ventures Private Limited is committed to maintaining a respectful, safe, and professional environment for both customers and employees.

Customers are expected to treat AIKYA staff with courtesy and respect at all times. Any abusive behaviour, including verbal or physical threats, harassment, intimidation, or disruptive conduct, shall not be tolerated and may result in suspension or limitation of warranty services or support, without prejudice to any other legal remedies available to AIKYA.

AIKYA likewise requires its employees and authorized service representatives to uphold the highest standards of professionalism, courtesy, and ethical conduct. If a customer believes they have experienced inappropriate behaviour, they are encouraged to report the matter promptly for review.

Grievance & Escalation Email:[email protected](Also: [email protected])

AIKYA Warranty Support Center

Aikya Ventures Private Limited Technical Hub

Have an active warranty claim or need to schedule an onsite engineer diagnosis? Connect directly with our certified technical engineers:

Warranty Claims Email

[email protected]

Include Invoice # & Serial Number

Technical Support Hotline

+91 99002 50085

Mon – Sat: 9:30 AM to 6:30 PM IST

Bengaluru Hub: #923, 2nd floor, 12th Cross, 2nd Block, Addischetan Layout, BTM 4th Stage, Bengaluru 560076

Open Warranty Ticket

AIKYA Certified Hardware Warranty

AIKYA Warranty Policy

Comprehensive warranty coverage terms, certified refurbished hardware protections, customer responsibilities, and nationwide service claim procedures for AIKYA Ventures & AIKYA Cart devices.

Returns Policy Claim Warranty

Base Coverage6 Months Hardware Warranty

Initial Resolution24–48 Hours Remote Diagnostic

Onsite Service5–6 Days Engineer Visit

Covered Shipping100% Free for Valid Claims

Interactive Coverage Explorer

What is Covered Under AIKYA Warranty?

Browse certified component warranty eligibility across Non-Apple & Apple refurbished systems.

Motherboard & Internal Circuitry

Fully Covered

System board, controller chipsets, BIOS firmware, and soldered micro-components against functional failure under normal use.

Coverage Window:6 Months (or purchased extension)

Processor (CPU) & System Memory (RAM)

Fully Covered

Intel / AMD processors and factory-installed DDR4/DDR5 RAM modules against operational failure and memory parity errors.

Coverage Window:6 Months (or purchased extension)

Storage Drives (NVMe SSD / SATA)

Fully Covered

Solid State Drives against drive controller failure, sudden death, and hardware read/write non-responsiveness.

Coverage Window:6 Months (or purchased extension)

Display Panel (Functional Defects)

Fully Covered

Functional display issues including backlight failure, inverter defects, vertical line artifacts, and controller board errors (excludes customer physical cracks).

Coverage Window:6 Months (or purchased extension)

Keyboard & Precision Trackpad

Fully Covered

Built-in keyboard matrix failure, unresponsive keys, trackpad capacitive sensor failure, and gesture tracking defects under normal use.

Coverage Window:6 Months (or purchased extension)

Internal Ports & Networking Modules

Fully Covered

Wi-Fi 6/5 card, Bluetooth radio, USB-A/C ports, HDMI output, Ethernet controller, and headphone jacks against electronic malfunction.

Coverage Window:6 Months (or purchased extension)

Rechargeable Battery Unit

Limited Coverage (6M)

Covered for six (6) months against sudden functional failure, non-charging, or circuit death. Normal capacity degradation/wear over time is excluded.

Coverage Window:Strictly 6 Months

Power Adapter & AC Charging Brick

Limited Coverage (6M)

Covered for six (6) months against manufacturing defects or functional DC power delivery failure. After 6 months, replacement is chargeable.

Coverage Window:Strictly 6 Months

Operating System, Software & Applications

Not Covered

Software corruptions, OS crashes, third-party applications, viruses, malware infections, driver conflicts, and data recovery.

Coverage Window:Excluded from Hardware Warranty

Accidental Damage, Drops & Cracked Panels

Not Covered

Customer-induced drops, impact fractures, shattered LCD screens, liquid ingress, and electrical surge damage from improper wiring.

Coverage Window:Excluded / Ineligible

Cosmetic Scratches & Normal Enclosure Wear

Not Covered

Refurbished units exhibit minor surface signs of prior enterprise usage. Cosmetic wear that does not compromise functionality is not warranted.

Coverage Window:Excluded

CLAUSE 1

1. Applicability

The Warranty is valid only for the original purchaser named on the official tax invoice and is strictly non-transferable and applicable only in India.

Warranty will be void if product serial numbers, asset tags, or identification labels are removed, altered, or tampered with.

CLAUSE 2 & 3

2. Warranty Period & 3. Nature of Refurbished Products

2. Warranty Period:

Non-Apple Devices:6 Months from invoice date

Dell, Lenovo ThinkPad, HP EliteBook, and enterprise workstations.

Apple Devices:6 Months from invoice date

Apple MacBook Pro, MacBook Air, Mac Mini, and iMac.

*Extended Warranty applies only if explicitly purchased on the invoice. The warranty term always commences from the original tax invoice date.

3. Nature of Refurbished Products:

CLAUSE 4 & 5

4. What Warranty Covers & 5. What is Not Covered

4. What This Warranty Covers:

AIKYA Ventures will repair, replace, or provide a functionally equivalent unit for hardware malfunction under normal recommended use.

Covered Components:

Motherboard and internal power circuitry
Processor (CPU), RAM, and internal storage drives (SSD/HDD)
Display panel (functional electronic defects only)
Keyboard, precision trackpad, and built-in peripherals
Internal ports (USB, HDMI, audio, Ethernet) and Wi-Fi/Bluetooth modules

Limited Warranty Components:

Battery: Covered for six (6) months against functional failure (complete failure to charge/power device). Capacity degradation over time is normal wear and not covered.
Power Adapter / Charger: Covered for six (6) months against manufacturing or functional defects.
After six months, replacement of these items is chargeable irrespective of device warranty.

Damage caused by installation of unauthorized or incompatible components, third-party accessories, or unauthorized internal hardware upgrades is not covered.

5. What This Warranty Does Not Cover:

Software & OS: Operating system corruptions, third-party applications, virus or malware infections, custom driver misconfigurations, or data recovery.
External & Accidental Damage: Any damage caused by customer actions or external factors, including but not limited to misuse, accidental damage including drops, cracked screens, physical impact, liquid exposure/spills, electrical power surges, unauthorized repair or modification, improper handling, or use outside recommended operating conditions.
Technical Inspection Authority: Determination of warranty eligibility shall be made solely by AIKYA Ventures based on expert technical inspection and diagnostic evaluation.
Cosmetics & Normal Wear: Cosmetic damage that does not affect functionality, and normal wear and tear arising from regular usage are strictly excluded.

CLAUSE 6

6. Customer Responsibilities

1. Backup and Removal of Personal Data:

AIKYA Ventures is not responsible for any data loss that may occur during repair, replacement, or any other warranty service.

2. Proof of Purchase & Diagnostic Cooperation:

CLAUSE 7

7. Warranty Service Process (8-Step SLA)

Our warranty claim process is structured to resolve hardware issues swiftly and with complete transparency:

Contacting AIKYA Support

Initiate via the Contact Us page or email [email protected] with issue details and tax invoice.

Initial Complaint Resolution

AIKYA technical support attempts remote resolution within 24–48 hours via guided steps or remote diagnostic tools.

Engineer / Technical Visit

Within 5–6 working days, an onsite engineer visits your location for serviceable pin codes; otherwise, our ASP guides you to the nearest service center.

Facility Inspection

If unresolved onsite, AIKYA picks up / requests dispatch to our central engineering facility for thorough diagnostic testing and bench repairs.

Functionally Equivalent Replacement

If after facility inspection the unit cannot be resolved, AIKYA may replace the unit with another system of equivalent value and specifications.

Replacement & Refund Terms

Replacement products carry the remaining term of the original warranty. Refunds, if offered, are processed with depreciation as per the returns policy.

Shipping Costs Covered

For defects covered under this policy, AIKYA covers shipping to and from the service center. Ineligible requests may be billed for shipping costs.

Packaging for Return

Ensure the device is safely packaged with protective padding. AIKYA is not responsible for shipping damage caused by improper customer packaging.

CLAUSES 8 – 14

8. Limitation of Liability & Commercial Terms

8. Limitation of Liability:

9. Service Availability:

Repair timelines depend on spare availability, model type, and logistics constraints. No guaranteed turnaround time applies unless contractually agreed in writing.

10. Force Majeure:

11. Non-Transferability:

This Warranty is extended solely to the original purchaser named on the invoice and cannot be assigned or transferred.

12. Special Terms for B2B / Institutional Purchases:

13. Governing Law and Jurisdiction:

This Warranty shall be governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

14. Policy Modification:

CLAUSES 15 – 17

15. Customer Support & 17. Conduct of Customers and Staff

15. Customer Support Desk:

For all warranty claims, technical diagnostics, and onsite engineer appointments, reach out directly to our dedicated support division via phone or email.

17. Conduct of Customers and Staff

Aikya Ventures Private Limited is committed to maintaining a respectful, safe, and professional environment for both customers and employees.

Grievance & Escalation Email:[email protected](Also: [email protected])

AIKYA Warranty Support Center

Aikya Ventures Private Limited Technical Hub

Have an active warranty claim or need to schedule an onsite engineer diagnosis? Connect directly with our certified technical engineers:

Warranty Claims Email

[email protected]

Include Invoice # & Serial Number

Technical Support Hotline

+91 99002 50085

Mon – Sat: 9:30 AM to 6:30 PM IST

Bengaluru Hub: #923, 2nd floor, 12th Cross, 2nd Block, Addischetan Layout, BTM 4th Stage, Bengaluru 560076

Open Warranty Ticket