AIKYA Customer Satisfaction Guarantee

Cancellation and Return Policy

At AIKYA Ventures & AIKYA Cart, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we invite you to review our returns, cancellations, and refunds policy outlined below.

Warranty Policy Contact Desk

Return Window14 Days from Delivery

Post 14 DaysAIKYA Warranty Applies

Replacement Speed24–48 Hours Dispatch

Refund ProcessingBack to Source in 14 Days

Section 2: Return and Warranty Policy

Asset Condition vs. Days Since Purchase Matrix

Asset Condition	≤ 14 Days	> 14 Days
Defective (As per quality criteria, see Section 3.5 Quality Criteria) Hardware failure, functional flaw, or transit damage meeting QC threshold	14 Day Return Policy Applies	AIKYA Warranty Applies
Not Defective (Customer decides to return) Buyer remorse, ordered wrong color/model, or subjective preference	Return Eligible with Restocking Deduction (Min 12%)*	Buyback Program Applies

CLAUSE 1

1. Cancellation Policy

a). Cancellation Before Dispatch:

You can cancel the order before it is shipped. However, the payment gateway charges and any other administrative processing fees (minimum Rs. 500) will be deducted from the refund amount.

b). Cancellation Post Dispatched:

If order is cancelled post dispatch, shipping charges (both ways: forward transit and return shipment) + payment gateway charges (if any) will be deducted before issuing your refund.

CLAUSE 2

2. Return and Warranty Policy

2.1. 14 Days Return Policy

Eligibility Checks:

You are entitled to return or replace your order within 14 days of receiving it, provided that the product meets the following conditions:

a). Damaged / Defective / Mismatched:The product is damaged (not meeting the QC norms see section 3.5), defective, or significantly different from its description on the product detail page*.

b). Missing Parts or Accessories:The product has missing parts or accessories, or any included package items specified in the shipment.

2.2 Conditions for Return

To ensure a smooth return process, please adhere to the following conditions:

a.The product must be returned in its original condition, with all original packaging, tags, and accessories intact.

b.The product must not have been damaged while in your possession, and it must be the same item (matching serial number) that was shipped to you.

c.Any device that stores personal information must have all such information removed prior to returning. AIKYA shall not be liable for any misuse or unauthorized use of such information.

d.Products that were purchased by mistake or for buyer's remorse (e.g., incorrect model or color) may be eligible for return with a deduction*.

e.Ensure the product is properly packaged to prevent damage during transit. AIKYA is not responsible for any damage that occurs during shipping due to improper packaging.

f.All-in-One desktop sets may include compatible equivalent monitors based on stock availability and configuration.

2.3 Return Process

To initiate a return, please contact our customer support team via the Contact Us page. If your return is approved, you will receive detailed instructions on how/where to send your package.

a. Authorization MandatoryDo not return items without first requesting a return. Items sent back without authorization will not be accepted.

b. Technician AssessmentFor certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician's report will determine the eligibility of the return or replacement.

c. Quality Check ValidationPost validation if below quality checks fail (section 3.5), return will be accepted without any charges. However, if it passes all quality checks, applicable deductions will be applied.

d. Rapid Replacement SLAIn case of replacement approved, the replacement product will be shipped out in 24–48 hrs post the initial system is received at our warehouse.

2.4 Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

a. Altered Condition: Products that are not in their original condition.
b. Customer Damage: Products damaged due to improper use or handling by the customer except for replaceable items (e.g., keyboard/back panel damage per Section 3.6 schedule).
c. Customizations: Items that were customized or personalized at the time of purchase or post purchase.

CLAUSE 3

3. Refund Process

You are eligible for a refund request within 14 days of receiving the product if it is damaged, defective, or not as described.

After 14 days, the request will be considered under our Buyback Program, and applicable depreciation charges will apply.

3.1 - RTO - Product Not Delivered and Returned to Us (Return to Origin)

Refund Process within 14 days for RTO

a. Turnaround: Once the product reaches our warehouse within 24–48 hrs we will initiate a refund. The amount will be credited back to source in 14 business days deducting the courier charges except for Non-Customer dependent scenarios (Ex - Non-serviceable locations, Mis-routed shipments, or Delivery failures).

b. COD Orders: For COD orders, if the customer does not pick up the call at the time of delivery and the product is returned to us for this reason, the partial advance amount paid at the time of placing the order will not be refunded.

3.2 Delivered to Customer - Product Returned Due to Defect / Non-Defect

a. Inspection & Crediting: Once the returned product reaches our warehouse, it will be inspected (time taken will be 24–48 hrs), post the inspection refund will be initiated which will be credited to your account in 14 business days.

b. Refund Destination: Refund will be processed back to source (from where the payment was received/original payment method), if it's a COD amount it will be credited to the bank details provided.

c. Deductions: You may incur additional fees on the refund processed, based on below T&C.

3.3 Defective vs. Non-Defective Fee Structure

Product Defective:No additional charges will be charged except for the months used as per Buyback-policy.

Non Defective (as per quality Check) / Does not like:A restocking fee of Min 12% or 5% per month whichever is greater will be deducted. If there is any induced damage below are the charges which will be deducted additionally (section 3.6).

CLAUSE 3.5 & 3.6

3.5 Quality Criteria & 3.6 Customer Induced Damage Charges

3.5 Quality Criteria

Standardized testing parameters used by AIKYA QA engineers

Every unit returned to AIKYA undergoes our strict multi-point technical inspection. If the unit fails any of the designated functional quality benchmarks, a full 100% refund or free replacement is executed immediately.

3.6 Customer Induced Damage Charges

Standardized component repair deductions for non-warranty damage

If returned items have incurred physical damage, dropped screens, missing OEM chargers, or induced wear not present at dispatch, standard part deductions will be applied against any eligible refund.

CLAUSE 4 & 5

4. Policy Changes & 5. Company Rights

4. Policy Changes

AIKYA reserves the right to modify or update this returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

5. Company Rights

AIKYA reserves the right to:

a). Refusal: Refuse a return if the product does not meet the above conditions.
b). Limiting Returns: Limit the number of returns or exchanges for customers with a history of excessive returns.
c). Sole Discretion: Determine the eligibility of a product for return, replacement, or refund at its sole discretion.

Contact Us

AIKYA Ventures Customer Support Desk

If you have any questions about our returns and refunds policy, or if you need further assistance, please reach out to us:

Direct Email Support

[email protected]

Responses within 24 hours

Phone & WhatsApp Hotline

+91 99002 50085

Mon – Sat: 9:30 AM to 6:30 PM IST

Thank you for choosing AIKYA. Your satisfaction is our priority, and we are here to help with any issues you may encounter.

Open Ticket at Contact Desk

Asset Condition

≤ 14 Days

> 14 Days

Defective (As per quality criteria, see Section 3.5 Quality Criteria)

Hardware failure, functional flaw, or transit damage meeting QC threshold

14 Day Return Policy Applies

AIKYA Warranty Applies

Not Defective (Customer decides to return)

Buyer remorse, ordered wrong color/model, or subjective preference

Return Eligible with Restocking Deduction (Min 12%)*

Buyback Program Applies